PUMATRAC

PUMATRAC FAQ

Introduction

What is PUMATRAC?

PUMATRAC gives you more ways to fall in love with training and to get into the best shape of your life-no matter where you areand what your current fitness level is.

Access over 120 free premium workouts you can do everywhere. Work out at home, do indoor or outdoor training, with body weight exercises, no equipment needed. Get personalized training recommendations that fit your needs and help you to achieve your goals.

Track your runs with indoor and outdoor run tracking - from your mobile phone or your smartwatch. Connect and sync your data Google Fit or Apple Health.

Tools for scheduling workouts and tracking your progress, access to exclusive events, support from a community of like-minded athletes, and you have everything you need to create a fitness routine tailored to the ways you move. PUMATRAC lets you see how other athletes in your town are turning the streets, hills, and playgrounds into places to work out—to breathe new life into your training.

What types of workouts does PUMATRAC offer?

PUMATRACoffers workouts that are based around a variety of sporting activities - Strength Training, Flexibility & Mobility, Pilates, Ballet, Yoga, High-Intensity Intervals (HIIT), Running and Boxing.

Do I need equipment to use the PUMATRAC app?

You require no equipment to effectively complete the workouts. We’ve structured our workoutsin a manner that allows you to execute them easily at your convenience. Our equipment list consists of a yoga mat and an open spaceof approximately 2x2 meters.

Do I need a gym membership?

You do not require a gym membership to use the PUMATRAC app. PUMATRAC workouts can be completed outdoors, in a gym or in the comfort of your home.

Who is PUMATRAC for?

PUMATRAC is designedfor all fitness levels. No matter where you start, we want youto have fun alongyourway to the fittest version of yourself. From beginners to athletes, runners and fitness enthusiasts.

Opportunity cards

What is an opportunity card and how does it work?

Opportunity cards provide you with daily opportunities to discover new workouts, trainers, events, classes, and challenges. Browse through opportunities, search for new ones according to specific criteria, share them with friends, and invite friends to the opportunity cards.

What types of opportunities are available?

PUMATRAC offers a variety of

  • workout opportunities
  • events
  • classes
  • challenges
  • podcasts and articles.

Are workout recommendations based on my goals?

PUMATRAC selects a collection of workouts and opportunities based around your personal fitness goals, location and interests.

Can I share workouts with my friends?

  • Open the workout card
  • At the bottom of your screen tap 'Invite friends'
  • Choose how you would like to share the workout (messenger, email, twitter,etc.)
  • You will be redirected to the platform
  • Send message

How do I share an event with my friends?

  • Open the event
  • Tap 'Invite friends' at the bottom of your screen
  • Choose how you would like to share the workout (messenger, email, twitter, etc.)
  • You will be redirected to the platform
  • Send message

Can I schedule workouts for the future?

  • Choose the workout that you would like to schedule
  • Tap on the calendar icon
  • Choose the day, month and time that you would like to schedule your workout for.
  • Tap the check icon

Can I search for new opportunities?

  • Usethe search bartofindwhat you are looking for a type of workout, a trainer or a specific part of your body you want to train.
  • You can also use the filters to customize your search to your preferences.

To filter workouts, tap the filter icon

  • Choose type of workout
  • Choose goal
  • Choose level
  • Choose which trainers you would like
  • Choose your duration

Can I customize which opportunity cards I see?

You can customize your home screen and the workout recommendations by changing your fitness goals and favorite activitiesin your profile.

Go to profile, settings and change your fitness goals and favorite activities.

Workouts

How do I start a workout?

  • Open the home screen of your app
  • Select the workout you would like to do
  • Tap “Start”
  • After the workout is downloaded it will start automatically

How do I pause and resume a workout?

  • If you can’t finish your workout for any reason, just pauseor endit and resume it later.
  • Tap the pause icon at the bottom of the screen if you wish to pause.
  • Tap the play button at the bottom of the screen to resume straight awayor swipe to end the workout.
  • To resumethe workoutat a later stage, go to your profile.
  • The unfinished workout will show aplay icon next to workout.
  • Tap play and enjoy the rest of your workout.

How do I add music to myworkout?

  • Startthe workout that you would like to do
  • Tap the music icon at the bottom of the screen
  • Select the app you would like to use to access music (Spotify or Apple music)
  • Chooseyourplaylist
  • Tap 'x’ icon to return toworkoutscreen
  • Tap 'start’

How do I skip a drill?

  • Tap the pause icon at the bottom of the screen if you wish to pause
  • Your drills will show up as different frames
  • Swipe through the frames until you reach the drill you would like to skip to
  • Tap on the frame/drill you would like to skip to

How c an I post my workout or run on Instagram , Facebook , Twitter and PUMATRAC?

  • You can share your workout to Instagram, Facebook, Twitter, and PUMATRAC’s social feed.
  • Go toyour profile, select the workout you want to share
  • Tap ‘Share’
  • Add an image from your gallery
  • Select a sticker to beaddedtothe picture
  • Tap ‘Post’
  • Select the platform you want to post on
  • You will be redirected to the respective app to complete the post

How do I turn a workout into an event with friends?

  • Choose the workout that you want to share with your friends
  • Scroll to the bottom of the screen and select ‘Invite friends’
  • Tap ‘Share via PUMATRAC’ on the pop up
  • Select the messaging platform you want to share the workout on
  • You will be redirected to the platform
  • Send message

How do I add a workout to my calendar?

  • Choose the workout that you would like to schedule
  • Tap on the calendar icon
  • Choose the day, month and time that you would like to schedule your workout for.
  • Tap the check icon

How do I change a schedule d workout?

  • Open the calendar tab
  • Find workout you want to reschedule
  • Tap the calendar icon that shows a red dot on it indicating the workout is scheduled
  • Select the new date and time that you would like to reschedule to
  • Tap the check icon to confirm rescheduled workout

How do I remove a scheduled workout?

  • Find workout you want to remove
  • Tap the calendar icon that shows a red dot on it indicating the workout is scheduled
  • Select “Remove from the calendar” banner at the bottom of the screen

Where can I see my completed workouts and runs ?

  • Yourworkouts and runhistoryarevisible inyour profile
  • Go to your profile
  • Scroll down tosee the complete history of your activities

Social Feed

How do I post a workout or run on the PUMATRAC social feed?

  • Once your workout or run is complete, tap ‘Share’ OR choose a workout or run from the list on your profile and tap ‘Share’
  • Add an image from your gallery
  • Select a sticker to be added to the picture
  • Tap ‘Post’ and choose PUMATRAC from the list

How do I comment on a post?

  • In the PUMATRAC social feed tab, scroll down to reach the post that you want to comment on
  • Tap on the image and scroll down to 'Add acomment ‘
  • Write your comment in the text field
  • Select ‘post’

How do I delete my own post from the PUMATRAC feed?

In the feed tab, select your post that you want to delete

  • Tap on ellipsis icon
  • Select ‘Delete’

How do I report an inappropriate post on the feed?

In the feed tab, select the post you want toreport

  • Tap on ellipsis icon
  • Select ‘Flag’
  • Flagged posts will be reviewed and deleted if inappropriate

How do I share my workout or run on social media?

  • Once your workout or run is complete, tap ‘Share’ OR choose a workout or run from the list of finished workouts and runs on your profile and tap ‘Share’
  • Add an image from your gallery
  • Select a sticker to be added on the picture
  • Tap ‘Post’ and choose the platform from the list
  • You will be redirected to the respective app to complete the post

Profile


What is my PUMATRAC score?

The TRAC score measures your overall performance as well as personal fitness settings. Check the social activity feed to see how other users are performing in your area.

How do I edit my profile settings?

  • Go to your profile screen
  • Tap on the settings icon at the top of the screen
  • You will be redirected to the ‘Settings’ screen
  • Edit any settings that you would like to change
  • Tap the check icon at the end of each edit to confirm
  • Once all edits have been made, tap the back arrow to return to your profile screen

What does a different color profile mean?

PUMATRAC members have light grey profiles and the PUMATRAC trainers have dark profiles.

How do I find and add a Facebook friend to my social network?

  • Go to your profile screen
  • Tap the ‘Add Friends’ icon at the top of screen
  • You will be redirected to the ‘Search friends’ screen
  • Tap 'Search Facebook‘
  • Tap Connect button
  • Select ‘allow button below access’ on the popup notification asking for access permission which will populate the tabs with all your contacts
  • A list of your Facebook friends on PUMATRAC will appear

How can I see who follows me?

  • Go to your profile screen
  • Tap the 'Followers‘ button below your name
  • You will be redirected to your Followers screen where you will see you list of followers

How do I unfollow someone in my network?

  • Go to your profile screen
  • Tap the ‘Following’ button below your name
  • Select unfollow for the contacts who you want to remove

Who can see my completed workouts and runs?

If your profile is set to private, only you can see your workouts or runs. If your profile is set to public, every user can see your activities.

You can change the privacy of your profile in settings.

  • From your profile, tap the ‘Settings’ icon.
  • Select ‘Privacy’ and choose your setting

Shared activities in the social feed can be seen by every user.

Music


How do I set up my workout music?

  • Go to your profile screen
  • Tap the settings icon in the upper right corner
  • Scroll down to “Music”
  • Use the toggle to connect to your Apple Music / Spotify account

What music services does PUMATRAC support?

Spotify and Apple Music

Can I play my own music from my own favorite apps?

Yes, after connecting to your Spotify Account or Apple Music

How do I listen to music without using a 3rd party app?

There is no music library within PUMATRAC, in order to listen to music, you need to connect to your Sportify or Apple Music account

Search

How do I search for workouts and events?

  • Usethe search bar at the top of your screento search any workout, trainer, eventor part of your body you want to train.

How do I filter my workout specifications?

  • Tap the filter icon next to the search bar
  • Select your filter preferences in the overlay and select ‘Filter’ on the bottom right corner
  • To reset your filter, click on ‘Clear all’ in the bottom left corner

Everyday use


How does PUMATRAC use my information?

  • PUMATRAC uses your information to curate workouts and events that help you discover new workouts, trainers and events tailored to you and your goals.
  • To edit your information, go to your profile screen
  • Tap on the settings icon at the top of the screen
  • You willbe redirectedto the ‘Settings’ screen
  • Edit any settings that you would like to change
  • Tap the check icon at the end of each edit to confirm
  • Once all edits have been made, tap the back arrow to return to your profile screen

How do I end my PUMATRAC workout?

  • In an active workout, tap ‘Pause’ in the bottom right corner
  • Slide the toggle to end the workout
  • You can resume the workout any time through the workout list on your profile

Settings


Can I use my P UMATRAC app on more than one device?

PUMATRAC can be used on more than one device. Sign in using your login details on multiple devices.

How do I change my password?

  • Go to your profile screen
  • Tap the settings icon
  • Select Change password
  • Enter your current password
  • Enter your new password
  • Confirm your new password
  • Tap the check icon to confirm

How do I change my privacy settings?

  • Go to your profile screen
  • Tap the settings icon
  • Select ‘Privacy’
  • Select your privacy preference (Private [only me] or Public [everyone])
  • Tap the check icon to confirm

How do I update my fitness goal settings?

  • Go to your profile screen
  • Tap the settings icon
  • Select ‘Fitness goals’
  • You will be redirected to your fitness goal page
  • Choose your new goal
  • Tap the check icon to confirm

How do I customize my app settings?

  • Go to your profile screen
  • Tap the settings icon
  • You will be redirected to the settings screen
  • Customize all your app setting on that screen
  • When you complete your app settings update, tap theback-arrowicon to return to your profile screen

Does my 4G have to be activated when I run?

Enabling WIFI while running will improve your location accuracy. To save battery life, lock your phone (turn off the screen) while you run and have your PUMATRAC app run in the background.

Data


What happens to my information when I switch phones or reinstall my Pumatrac app?

All of your data is synced to your PUMATRAC profile and will transfer to a different phone.

GPS


How do I improve GPS accuracy or signal strength?

Activate WIFI to improve your GPS accuracy and signal strength

What influences GPS accuracy or signal strength?

Your internet speed on your phone influences the accuracy and signal strength of your app. Activate your WIFI connection to improve your GPS accuracy/ signal strength.

Calories

Where do I view my calories for a run?

The estimated calories burned can be viewed at the top of each run card next to your run distance.

Where do I view my calories for a workout?
The estimated calories burned can be viewed at the top of each workout card next to the workout duration.

How are my calories calculated for a run?

Your calories are estimated according to your weight and the run duration.

How are my calories calculated for a workout?

Your calories are estimated according to your weight and the workout duration.